We understand that unforeseen circumstances can sometimes lead to missed payments, resulting in the temporary suspension of your website. Rest assured, we're here to support you and guide you through this situation.
At MediaBee, we genuinely care about your online presence and want to ensure that your website remains accessible and operational. If you find yourself facing technical challenges in making timely subscription payments, we encourage you to reach out to us before your hosting subscription expires. Our team is here to help you find solutions and navigate the situation.
In specific unforeseen scenarios, if circumstances arise that hinder your ability to meet your hosting payment deadline and you encounter difficulties in reaching out to us in advance (please ensure that a response from our team has been received before your subscription expires), it's possible that the GetWings system may temporarily suspend your service. We want you to be informed and prepared for such situations. To offer a remedy, GetWings offers a 14-day grace period starting from the subscription's expiration date. This timeframe is intended to provide you with the opportunity to initiate the restoration process and navigate through such situations with ease.
We're here to support you in the maximum possible way and ensure that your website gets back up and running smoothly (if it's still under 14 days grace period).
However, for any websites under 10GB in size, there is a restoration charge by GetWings, which is a fixed fee of €300.
If your website is larger than 10GB, an additional charge of €4.75 per gigabyte applies.
We genuinely care about your online presence and want to prevent any disruptions to your website's availability. If you're ever faced with technical challenges in making timely subscription payments, please don't hesitate to reach out to us before the expiration date (please don't wait until the last moment). Our team is here to help find solutions and keep your website running seamlessly.