Some customers reported that they encountered a "Your connection is not secure" warning while accessing our support portal (support.mediabee.eu). This issue typically arises due to an SSL certificate misconfiguration or a temporary browser security check. Rest assured, we are actively working to fix this issue and ensure a secure browsing experience.
It's generally recommended not to proceed on such websites unless you're certain it's safe. In this scenario, you can trust our portal and go further with the following setup. Please check the attached video or the step-by-step guide below.
For Chrome Users:
- Click on "Advanced" on the error page.
- Select "Proceed to support.mediabee.eu (unsafe)".
After accessing the site, please report this issue to us so we can address it.
For Safari Users:
1. On the warning screen, click "Show Details".
2. Choose "Visit This Website".
3. Enter your Mac's password if prompted to proceed.
4. After accessing the site, please report this issue to us.
While you can use this temporary solution, we highly recommend reporting the issue whenever it occurs so that we can resolve it and ensure a smooth, secure experience for all users. We are committed to maintaining your trust and security.