At MediaBee, we ensure that our clients have accessible and efficient support channels.
Client Support
Our client support is available through Live Chat on our website or a dedicated 24x7 support portal, complete with an extensive Knowledge Base and the option to 'Submit a Ticket.' We've categorized these tickets into three priority levels for reporting technical and billing issues:
High Priority: Addressed within 0-24 hours.
Medium Priority: Responded to within 0-48 hours.
Low Priority: Handled within 0-72 hours.
We offer you the flexibility to select the appropriate priority level for your concern. If the chosen priority doesn't align with the issue's urgency, our team will adjust it accordingly. While we state a 72-hour response time for low-priority tickets, we always strive for quicker resolutions, depending on the ticket volume at that moment.
For issues that warrant personal attention, our support team may initiate a call to ensure prompt assistance.
Clients with eCommerce sites seeking immediate help can conveniently reach us via WhatsApp messaging.
Sales Enquiries
In addition to client support, our dedicated Sales Team is ready to provide tailored assistance. You can connect with us via email at hello@mediabee.eu, Live Chat on our website, or by calling +31 850 47 0850. Please note that the phone number +31 850 47 0850 is reserved exclusively for Sales Enquiries (for both new and existing clients). Technical Support and Account and Billing matters are not addressed through phone calls on this number.
Partner Queries
For collaboration opportunities and affiliate inquiries, potential partners are welcome to reach out via email at admin@mediabee.eu or by using our dedicated contact form.